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About this website

• Business Name : KYOTO-SHIPPING (dengdeng,Inc.)
• Owner : Toshihiro Tajiri
• Location : 128 Aburaya-cho Nakagyo-ku, Kyoto-shi, Kyoto 604-8063, Japan
• Telephone/Fax : +81-75-255-9588
• URL : http://dengdeng.co.jp
• e-mail : info@dengdeng.co.jp
• How to order : Through our website, e-mail, regular mail
• Payment Methods : Paypal
• Delivery Time : See here
• Return & Exchange : See here
• Policy : See here
• Extra costs to be paid by customers :
  All the extra costs (i.e. bank commission when transfering payment, post office
  commision when making IPMO,customs duties, import taxes etc) that might occur
  are the responsibility of the customers.

About Payment

We accept only paypal(credit card included)

We are paypal verified supplier.

About Shipping

How to ship?

We only use EMS in shipping, no other options. EMS is a top-priority mail by airfreight supported by a reliable tracing system. (See below) You can track and trace your order with the EMS item (shipping) number at Japan Post's official site. After we finish a necessary shipping procedure for your address, we will inform you by email of the EMS item number so that you can track and trace. Please note that there are some areas outside of which EMS cannot deliver. Be sure to let us know the address or the name of the country and the city in case of order or inquiry. There are also some goods unable to be delivered to some areas due to EMS regulations of the size of a parcel.

What is EMS?

EMS, international express mail service by air freight, is a speedy way to send documents as well as general articles as top priority mail. EMS can be sent to more than 110 countries and territories worldwide. A tracking and tracing system, providing prompt information on delivery, is available for 35 countries including the U.S.A., Canada, the U.K., France, Germany, Switzerland, Australia, New Zealand and many other countries.

About Returns

For the exchange and return is needed, please read the following policy carefully. When you return the product to us, please contact us by telephone or email within 7 days. Once the product is returned to store, we will exchange it for you within 8 days.

Condition for returns or exchange

When there is damage in the commodity which we deliver, please contact us with the mail or the telephone. We will send you the no damage product back to you as soon as possible. please acknowledge that we may not be able to return it quickly due to the exchange product is sold out, need to repair or repayment correspondence.

The returns and the exchange with the other products

When delivered products are differ from the one which you desired. If it is the unused, you may return and exchange it for other products. In case of returns and exchange with other products, the delivery cost will be paid by customer. After the product is returned to us, we will return you with your desirable product within 7 days.